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Legal
Last updated: July 31, 2026
FIZTECH IRONCLAD SOLUTIONS LTD ("Fiztech Ironclad") delivers a mix of physical hardware, digital products and professional services. This policy explains how each is delivered, provisioned or scheduled, and what to do if you experience an issue.
Delivery zones — we ship networking gear, IoT and smart-home devices nationwide across Nigeria through trusted courier partners. Delivery is available to all 36 states and the FCT.
Lead times — orders are typically dispatched within 1–2 business days of payment confirmation. Delivery within Ibadan and Lagos usually takes 1–3 business days, while other locations across Nigeria generally take 3–7 business days depending on the courier and destination.
Shipping rates & free shipping — shipping is calculated at checkout based on destination, weight and size. Orders over ₦50,000 qualify for free nationwide shipping.
Tracking — once your order is dispatched, we will share a tracking reference (where the courier provides one) by email or WhatsApp so you can follow your delivery.
Failed deliveries — if a delivery cannot be completed because no one is available or the address is incorrect, the courier will usually attempt redelivery. Repeated failed attempts may result in the item being returned to us, and additional delivery charges may apply for re-shipment.
Instant access & licence delivery — digital products and software licences are delivered by email and made available in your account dashboard immediately after payment is confirmed. In rare cases where a manual review is required, delivery may take a little longer and we will keep you informed.
Technical requirements — please ensure your device and network meet any stated system requirements before purchase. Product pages list supported platforms and any prerequisites for installation or activation.
Access duration — the length of access, and whether a licence is perpetual or subscription-based, is stated on the product page and in your order confirmation. Renewals, where applicable, will be communicated ahead of expiry.
Confirmation flow — after you book a cybersecurity, software development, networking or digital marketing engagement, our team will confirm your requirements and agree the scope before work begins.
Scheduling — we will arrange a date and time that works for both parties. Remote and on-site engagements are scheduled based on availability and the nature of the work.
Technical requirements — some engagements require access to your systems, credentials or on-site facilities. We will let you know what is needed in advance so that work can proceed smoothly and securely.
If your hardware arrives damaged, your digital licence does not work, or you cannot access a purchased product or service, please contact us promptly and we will make it right.